UPDATE: WE ARE OPEN AND DELIVERING
MAKING OUR HATS & ACCESSORIES THE RIGHT WAY

Terms and Conditions

About Us

www.kusan.co.uk is a website owned and operated by KuSan Accessories Ltd (“we”, “us” or “our”). We are registered in England and Wales under company number 5020364 and with our registered office at 35 Ballards Lane, London N 3 1XW. Please note this is our commercial office address and not a retail outlet.

The company is registered for UK VAT with registration number GB 835 709 703

Any queries about your order, our website or these terms and conditions should be directed by email to info@kusan.co.uk or by writing to us at:

KuSan Accessories Ltd, 25 Queens Parade Close, Friern Barnet, London N11 3DA

KuSan Accessories Ltd reserves the right to make changes to this website and these terms and conditions at any time.

Your Status

Your use of this website indicates your acceptance of these terms and conditions. Your placement of an order indicates your acceptance of these terms and conditions.

You may only place an order through our website if you are at least 18 years old, are legally capable of entering binding contracts and you are a consumer.

Description and Prices

We have made every effort to display the colours as accurately as possible but the definition may depend on a number of factors including but not limited to the your computer display settings. All sizes and measurements are approximate.

The goods are subject to availability. If on receipt of your order the goods ordered are then not available in stock, we will inform you as soon as possible and refund you for any sum that has been paid by you or debited from your credit card for the goods.

Prices are as set out on the website and include VAT at the current rate. We reserve the right to alter prices at any time. Every effort is made to ensure that prices are accurate at the time an order is placed.

There may be a delivery charge in addition to the price.

Delivery

We follow government advice to put the health and wellbeing of our team as our top priority, implementing additional precautions in our warehouse regarding social distancing and hygiene standards. We aim to deliver the best possible service but as a result, your delivery may take a little longer than usual.

All UK direct retail orders are eligible for FREE standard delivery. Orders placed before 1pm Monday to Friday will be shipped the same day. Please note orders placed after 1pm on Friday will be dispatched on the following Monday.

Royal Mail 2nd Class 3-5 working days from despatch
Royal Mail 1st Class 1-3 working days from despatch, fees apply

Please note Royal Mails delivery times are estimated and not guaranteed – they make take longer to arrive during busy times.

Ownership of the goods remain ours until we have received payment in full.

Returns Policy

Products must be returned it in their original condition with all labels fully attached and within 14 days of receiving the item. Please note that items returned with any stains (including make-up), that have been washed or handled inappropriately will not be eligible for a refund and will be returned to the customer.

Proof of purchase is required for all returns.

Shipping is not refundable.

If you receive an item that is damaged or defective, we will either replace the faulty goods free of charge or, at our sole discretion, refund to you the price of the goods.

Nothing in these terms and conditions affects your legal rights as a consumer in respect of products which are faulty or not as described. Advice about your legal rights is available from the Citizens’ Advice Bureau or Trading Standards.

Privacy Policy

Click here to see our privacy policy.

Trademark Protection

The following Trade Marks and Domain Names are owned by KuSan Accessories Ltd. England: KuSan Accessories, KuSan Kids, KuSan.co.uk. It is our policy to fully protect our rights to this intellectual property and we will take any necessary action to prevent infringement. This list is comprehensive but by no means exhaustive.

The copyright of this website belongs to KuSan Accessories Ltd.

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KuSan Accessories